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Privacy Policy

The formal details of our Privacy Policy are below, but I'd just like to take this opportunity to lay out, in plain, clear language what I believe might be of interest to you. 

Your details, email address, name, contact number, address and any details about your purchases or bookings on the site are collected and stored safely. They will not be shared, sold or otherwise distributed to any third party. I collect this information from you in order to share occasional emails with you about my adventures in tea, events I'm holding or are involved in, new or interesting products I've sourced and tea related projects I'm involved in. 

For members of my 'Sourced by Kyle' tea club I collect a little extra info (from the sign up form and from orders you make with me, other contact we have) on your tea drinking tastes and habits so that I can more effectively share new teas and products with you. This information is purely for my use in sourcing and supplying you better and will never be shared with any third party. 

In the event that I am involved in a new exciting tea venture, you will hear about it from me here first and be invited to sign up the new mailing list for that venture if you so wish. Whilst you may have come to my mailing list from one of my previous ventures (Whittington's Tea Emporium or Tea Studio, both now closed), going forwards you will be asked if you would like to continue on with me as a new subscriber to any new venture. 

The formal bit:

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our services; 

  5. To comply with any applicable laws and regulations.


Our webstie is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


If you don’t want us to process your data anymore, please contact us at or send us mail to: 58 Lysons Road, Aldershot, Hampshire, GU11 1NH, UK.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at or send us mail to: 58 Lysons Road, Aldershot, Hampshire, GU11 1NH

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